The parent company of Casino.com, In Touch Games, surrendered its UK licence in September 2023. This means that Casino.com and all its sister sites are no longer accepting new customer sign-ups.
If you are an existing customer, you can still access your account and withdraw any funds that remain.
The Lowdown
Operator | Intouch Games Ltd |
|---|---|
Established | 2020 |
Headquarters | UK |
Licences Held | UK Gambling Commission (2091) |
Casino.com is an established online casino operated by the same team behind MansionCasino and MansionBet, making it one of the most reputable and trusted brands in the UK.
The site offers a huge range of slots from all of the major providers including Playtech, Microgaming, NetEnt, Pragmatic Play, Play’n GO, Blueprint Gaming, Realistic Games and more.
You can also download the dedicated Casino.com app from the Apple App Store or Google Play store for one of the best mobile casino experiences available to UK players.
Licensed by both the UK Gambling Commission and the Gibraltar Gambling Control Commission, Casino.com meets the highest possible standard when it comes to protecting players.
What We Like…
Striking design and smart game lobby layout
Generous no deposit spins welcome offer
24/7 customer support available on live chat
Dedicated app for superior mobile casino play
Play at Casino.com if you…
Love Playtech, Microgaming and NetEnt slots
Enjoy choosing from a large number of slot games
Prefer established casinos that are highly reputable
Regularly wager from your smartphone or tablet
Design & Layout
Casino.com may have been entertaining players in the UK for more than a decade now, but the design and layout of the casino is modern, sleek and very stylish. The striking black, grey and orange colour scheme gives Casino.com a strong identity and provides players with a sophisticated environment in which to play their favourite slots and casino games. While undertaking our Casino.com review, found the site to be easy to navigate and explore thanks to the traditional grid layout of the game lobby. At the top of the homepage lobby is a box that contains the latest offers and promotions, then below this comes a banner with tabs for the various game categories available. Lobbies are broken down into Recently Played, Top Games, Live Casino, Daily Jackpots, Megaways, Slots, Table Games and Jackpots, making it easy to switch between each. Games within each lobby are displayed on a tile with an image of the game to make it easy to identify. Hover your mouse over the icon and the game name appears and the option to “Play”. Titles within each lobby are tagged if they are “New” and if the game is a jackpot slot the current prize pot is displayed on the game tile which is a nice touch. Access to the player account is found at the top right of the page where you will also find icons for the cashier, live chat and your current cash and bonus balance. A burger menu at the top left of the page provides access to Promotions, VIP, Support and About Us – it really is an easy online casino to move around. All things considered, Casino.com combines striking design with a smart layout that puts the player experience among the best of the online casinos that we recommend.
Game Lobby & Portfolio
Casino.com has packed its game lobby with 1,000+ slots, jackpot slots, roulette, blackjack and live casino games with titles from some of the biggest suppliers in the industry. This includes the likes of Playtech, Microgaming, NetEnt, Play’n GO, Pragmatic Play, Blueprint Gaming, Quickspin, Red Tiger, Pragmatic Play, Big Time Gaming and more. This means you can access blockbuster titles such as Age of Gods, Thunderstruck, Dead or Alive, Rick Wilde and the Book of Dead, Bonanza and many, many more. During our Casino.com review, we discovered dedicated lobbies for Red Tiger’s Daily Drop Jackpot slots as well as Megaways slots, both from Big Time Gaming and its licensees. Fans of major progressive jackpot slots will not be disappointed, with the likes of Mega Moolah, Mega Fortune, Age of the Gods and Jackpot Giant all stocked. There is a great selection of table games including roulette, blackjack, baccarat, sic bo and poker with a range of variants on offer. If that wasn’t enough, the dedicated live casino lobby is packed with more than 25 titles across live roulette, live blackjack, live poker and live money wheel. While Casino.com many not offer the thousands of games at slot sites such as Videoslots and Foxy Games, it is a comprehensive portfolio that will keep you entertained.
Mobile Play
Casino.com is one of the top mobile casinos in the UK, allowing players to access the casino from their smartphones and tables via a dedicated app or via web browser. The app can be downloaded from the Apple App Store or Google Play store, or alternatively you can play from any web browser including Safari, Google and Firefox. Regardless of whether you play via app or via web browser, the experience you receive is almost identical – the app is a little more polished and offers additional features such as FaceID log-in. During our Casino.com review we played both via the app and via web browser and found that games loaded quickly and played without lag or delay regardless of how we accessed them. The design and layout of the mobile site is just as striking and intuitive as when playing on desktop, and you can still play more than 1,000 slots, jackpot, table and live casino games. When accessing Casino.com from mobile, you can still claim the no deposit spins bonus plus the deposit match and spins bonus offered on your first deposit. The same on-going promotions and rewards are available, and you can still contact customer support via live chat when playing from your smartphone or tablet. All in all, Casino.com delivers a quality mobile casino experience for those that like to wager while out and about or simply prefer smartphone and tablet play over desktop and laptop play.
Bonuses & Promotions
Casino.com’s current welcome offer is 100% up to £100 + 200 spins. The offer is open to new customers only with a minimum deposit of £20. The free spins consist of 40 on first deposit. The additional 160 spins come after your first deposit. Max win is £100 and comes with 20 x wagering requirements. In addition to the welcome offer, Casino.com rewards players with ongoing bonuses and incentives, including tournaments with cash prizes, prize drops, deposit match bonuses and spins. Some of these bonuses do come with terms and conditions and wagering requirements, so do make sure you read and understand them before accepting an offer.
Loyalty Scheme
During our Casino.com review we discovered the site rewards players with a points-based loyalty scheme that sees you earn points for your wagering activity. For every £20 wagered you will receive 1 loyalty point and the more points you earn the more levels you clear until you reach VIP status. There are two levels of VIP status: VIP and VIP Elite. To qualify as a VIP you must accrue 20,000 loyalty points and have deposited a minimum of £2,000. For VIP Elite, it is 50,000 loyalty points and have deposited a minimum of £16,000. Just some of the perks offered to VIP players include:
Regular deposit bonus
Exclusive promotions
Dedicated VIP manager
Special gifts
Personalised cashback offer
Invites to exclusive events
If points-based loyalty schemes are not your thing, then what not try All British Casino or PlayOJO, both of which offer cashback.
Banking
Casino.com offers a great selection of options when it comes to depositing into and withdrawing from your real money online casino wagering account. For UK players, this includes:
Payment method | Min deposit | Min withdrawal | Fees |
Visa | £20 | £20 | N/A |
Skrill | £20 | £20 | N/A |
Neteller | £20 | £20 | N/A |
Paysafecard | £20 | N/A | N/A |
PayPal | £20 | £20 | N/A |
Sofort | £20 | £20 | N/A |
ecoPayz | £20 | £20 | N/A |
NeoSurf | £20 | £20 | N/A |
MuchBetter | £20 | £20 | N/A |
Pay by mobile | £20 | £20 | N/A |
Bank transfer | £20 | £20 | N/A |
During our Casino.com review, we learned that the operator does not impose any payment fees which is great as we do not believe players should be charged for depositing and withdrawing. When it comes to transaction times, deposits are instant regardless of what method you use and withdrawals, so long as your ID has been verified, will take on average:
Debit card: 3-5 working days
Bank transfer: 3-5 working days
eWallets: 1-3 working days
Casino.com complies with the UK Gambling Commission’s requirements when it comes to protecting player funds, keeping them in a separate bank account to its operational funds. It does this to the level of “Low” which means you are not guaranteed to get your money back in the event the operator goes bust. Given that parent company Mansion Europe Holdings is an established and reputable organisation that holds licences in the UK and Gibraltar, you can deposit and play at Casino.com with confidence. Of course, if you prefer to play at UK online casino sites that have higher levels of fund protections, you can try Swift Casino and Lucky Vegas with both brands protecting funds at the “Medium” level. Read more about how online casinos protect your money.
Customer Support
Casino.com has built a reputation for its customer service, with a team of agents on hand 24/7 to ensure you have the best possible experience at the casino. Agents can be contacted via live chat, email and telephone. During our Casino.com review, we spoke to customer support on several occasions and always found the agents to be friendly and professional. Each time they were able to answer our question or resolve our query quickly and satisfactorily. There is also a comprehensive FAQ section where you will find answers to the most common questions about Casino.com and your player account. Of course, if you would prefer to speak to an agent in person, either use the free phone number provided our click the chat icon.
Security and Fairness
Casino.com is one of the most trustworthy and reputable online casinos available to UK players, and goes to great lengths when it comes to security and fairness. This includes using a powerful SSL Encryption and state-of-the-art firewalls to ensure that all transactions and personal information are safe from cyber security threats and hacks. As part of our Casino.com review, we have read the operator’s privacy policy and it is clear that your personal information is properly protected. The operator outlines the information it collects on players, why that information is collected and how it is used. It also promises not to sell your data to third-parties. When it comes to fairness, Casino.com uses a random number generator to determine the outcome of all bets, wagers and spins – this means the outcome is indeed random and fair. As required by the Gambling Commission, Casino.com has had its RNG tested by an independent third-party which in this case is iTech Labs. Learn more about why UK-licensed online casinos cannot be rigged.
Anything hidden in the Terms and Conditions?
As with all of the online casinos that we recommended, we have thoroughly read the operator’s terms and conditions as part of our Casino.com review. The T&Cs – while lengthy – clearly layout what the operator expects from you and what you can expect from the operator and do not contain anything that will catch you out. As always, it is worth reading the terms and conditions yourself to make sure you are comfortable with what they contain before signing up to the site, claiming a bonus or making a deposit. From our perspective, the operator’s terms and conditions are standard and perfectly fair, meaning you can play at Casino.com confident that the site is transparent and reputable.
Conclusion
It is no surprise the Casino.com is one of the most popular sites among UK players having delivered a top-rated online casino experience for more than a decade now. The site combines a bold and striking design with a great selection of games, plenty of options for depositing and withdrawing and some of the most generous bonuses and offers out there. It takes security and player protections seriously, and is licensed by both the UK Gambling Commission and the Gibraltar Gambling Control Commission for added reassurance. If you are looking for one of the best online casino sites available to players in the UK, then look no further than Casino.com.
