The Lowdown
Operator | White Hat Gaming Limited |
|---|---|
Established | 2015 |
Headquarters | Valetta, Malta |
Licences Held | UK Gambling Commission (52894), Malta Gaming Authority |
Famous for its massive games library, user-friendly interface and generous bonus offers, PlayGrand Casino is a world-class betting site created to satisfy new and experienced casino players. PlayGrand is home to some of the most popular casino games in the industry and offers diverse payment methods to carry out deposits and withdrawals on the site.
If you’re wondering whether PlayGrand Casino is the right platform for you, our expert team at FindMyCasino.com have created a comprehensive review that covers all the important aspects of the platform. We’ll give you honest and unbiased ratings of essential features like safety, banking, game variety, promotions, support, and more. So, be sure to read this casino review before signing up.
What We Like…
Reliable licences from the UKGC and MGA
Thousands of online slots, table games, and live casino games
The RNG games are independently audited and tested by eCOGRA
Numerous banking methods, including e-wallets like Skrill, Neteller, and PayPal
24/7/365 live chat player support available in multiple languages
Play at PlayGrand Casino if you…
Enjoy playing thousands of slot machines from the most trusted slot game developers
Enjoy instant customer support via email or live chat
Make instant withdrawals on e-wallets like PayPal, Skrill, and Neteller
Want to claim 100% up to £300 match bonus plus 30 free spins
Play live game shows like Dream Catcher, Crazy Time, Football Studio, etc.
Design & Layout
When it comes to design and layout, PlayGrand Casino ranks among the best. The layout design is modern, slick, and simple to navigate. The simplicity part is critical to your gameplay, especially considering that PlayGrand casino is home to at least 3,000 games. Ideally, you’d want a casino website that makes it effortless to find games and services, which is what PlayGrand offers.
As expected, the home page has unobtrusive banners for the current promotions, specifically the welcome bonus. In addition, you’ll see other buttons like Register, Games, Winners, Contact Us, and Promotions. Players can also access all the essential legal information about the casino at the bottom of the page. You’ll see the links to the Terms & Conditions, Responsible Gaming, and the available licences, with each licence number. In addition, you can change the website’s language from English to Norwegian, Swedish, and Finnish. All in all, the operator did an outstanding job on the design and layout.
Game Lobby & Portfolio
PlayGrand Casino is home to over 3,000 game titles from the best software developers in the industry. Some notable mentions include Pragmatic Play, NetEnt, NextGen Gaming, Microgaming, Betsoft, Aristocrat and Thunderkick. A quick look at the most popular slots at PlayGrand shows top titles like Big Bass Bonanza by Pragmatic Play, Gods of Olympus by Blueprint Gaming, and Starburst by NetEnt. Despite being launched a decade ago, Starburst still maintains a massive presence in most online casinos.
If you’re a fortune chaser, PlayGrand casino offers you a lengthy selection of jackpot games from popular developers like Microgaming and NetEnt. Just click the “jackpot slots” button on the main menu and enjoy the 28+ jackpot games, specifically from slot machines. At the time of writing, the online casino offers popular jackpot games like Mega Moolah, Major Millions, Mega Fortune, Divine Fortune, and Hall of Gods.
The extensive casino lobby also caters to table game fans with a wide range of RNG titles. For starters, there’s a decent selection of video poker games like Caribbean Stud, Three Card Poker, Jacks or Better, and Texas Hold ’em. You can also play RNG classics like baccarat, bingo, roulette, and blackjack. For fans of live dealer games, PlayGrand offers a transparent and realistic live casino experience inside its live dealer room. You’ll find live dealer titles from Evolution, Ezugi, Pragmatic Play, and more. And don’t forget to enjoy a TV show-like experience by playing titles like Football Studio, Dream Catcher, Monopoly, and more.
Mobile Play
Start your adventurous and enriching PlayGrand Casino journey by installing the mobile app or signing up using the instant-play version. The mobile app is compatible with iOS 9.0+, Android 4.0+, and Windows Phone 8+. You can download the native app from Play Store or App Store, although Android users may have to install an APK directly from the website. On the other hand, the instant-play version is compatible with HTML-5 browsers like Opera, Chrome, Firefox, Dolphin, and more.
Whether you’re using the downloadable app, instant-play, or desktop version, PlayGrand Casino mobile automatically adjusts the layout to your device. Players can access all services including the entire game library. The mobile version also supports deposits via debit cards, bank wire, and e-wallet options like PayPal and Skrill.
Another service that you’ll access on the PlayGrand Casino app is customer service. The casino knows that most of its customers are mobile phone users. As such, it allows bettors to contact them for help via the app or HTML5 browser. You can send an email message or speak to an agent via live chat support. Overall, we were pretty happy with the mobile app’s layout, responsiveness, and services.
Bonuses & Promotions
All new signups at PlayGrand Casino can access the irresistible welcome bonus of 100% up to £300. Make a minimum deposit of up to £10 and get it matched up to £300. Basically, the casino will double your initial deposit up to the said amount. As if this welcome bonus isn’t enough, PlayGrand casino throws in 30 free spins to be unlocked on the Reactoonz slot machine by Play’n Go. Players don’t need to enter any bonus code to trigger these rewards.
But don’t jump in blindly because you’ll need to watch out for the playthrough requirement. Players must wager their deposit 35x to withdraw the welcome bonus. The same applies to winnings from the bonus spins. Additionally, you have 30 days to meet the wagering requirements for the prize, and the maximum bet limit for the bonus money is £5. Now, you’ll have to play at least 60x to withdraw the entire £300 bonus.
Sadly, PlayGrand Casino doesn’t offer players a no-deposit welcome bonus. For those who know, this is the most sought-after welcome promotion because it allows players to enjoy the casino library without depositing anything. Also, as said before, the 35x wagering requirement is on the higher end, although it’s common to find casinos with a 35x playthrough requirement for something similar.
Loyalty Scheme
At the moment, we didn’t find any loyalty program for UK players on the website, which is quite a shame. Not even a VIP program was available to players. So, bonus-wise, PlayGrand Casino has its work cut out to retain loyal players, considering most competing websites offer VIP programs and cashback.
Banking
We rate PlayGrand Casino quite highly when it comes to banking. The casino supports many e-wallet banking methods, including Paysafecard, PayPal, Skrill, and Neteller. You can also use Sofort, Bank Wire, Maestro, Trustly, Visa, MasterCard, Neosurf, and many other banking solutions.
Navigate to the cashier and choose your favourite deposit or withdrawal method. Remember that the minimum deposit is £10. Also, all deposits are free, although the service providers like banks can charge you a small fee.
Moving on to withdrawals, PlayGrand Casino requires players to verify their identity in the KYC (Know Your Customer) process. Don’t worry because this is a standard procedure performed in most regulated casinos in the UK. The casino will request documentation like a government-issued ID, driver’s licence, or passport. Players must show proof of their residence by providing a copy of the most-recent bank statement or utility bill.
Regarding the payout processing duration, players wait for up to 5 business days to get their money. Also, the period is subject to your preferred payment method. For example, PayPal and Skrill withdrawals are faster than Visa, MasterCard, or Bank Wire because no bank verifications and delays are involved. But regardless of the payment method you select, first confirm if it’s available in your jurisdiction.
Customer Support
PlayGrand casino offers players several support channels if they wish to make a complaint or inquiry. First and foremost, you can use the live chat service available 24/7. But players must log into their accounts to use this service. Besides the live chat, you can also forward an email and wait for 2 to 3 days to get a response. But why wait for 2 or 3 days when you can quickly speak to an agent on live chat?
During our PlayGrand Casino tour, we couldn’t locate any phone numbers for UK players. Additionally, there is no contact form to fill out on the website. But overall, we were happy with the response we got from the live chat service. The agents will go out of their way to answer any queries regarding bonuses, withdrawals, deposits, account verifications, and more.
Security and Fairness
Online gambling involves using real money, whether playing at PlayGrand Casino or any other website. As such, a casino that doesn’t guarantee 100% fairness and security isn’t worth your consideration. At PlayGrand Casino, you’re guaranteed a safe and secure gambling environment, thanks to the 128-bit SSL encryption. This data security protection technology provides military-grade protection for critical information like card numbers, ID number, email, phone number, and more.
But even with an unbreakable SSL technology, an online casino isn’t worth joining if it’s not licensed and regulated. Thankfully, PlayGrand is fully accredited in the United Kingdom with licence number 52894 from the Gambling Commission. Internationally, the highly reliable Malta Gaming Authority licences the website, allowing it to operate in countries like Malta and Sweden.
On top of these two security measures, PlayGrand Casino is also independently tested and audited by eCOGRA. This London-based testing agency ensures all RNG titles provided by an online casino are fair and transparent.
Anything Hidden in the Terms and Conditions?
Many online casino players are not patient enough to read and understand the terms and conditions at an online casino. So, here at FindMyCasino.com, we happily take the challenge of reading this dull-looking page on every casino we review to help identify any fishy clauses. We can authoritatively confirm that the casino is fair with its policies, with everything clearly spelt out.
For example, PlayGrand Casino clearly states under section 6.1 that the operator can suspend or withdraw their services without prior notice. Moving down to clause 9 of “currencies and currency arbitrage,” the casino says English players must register and play using GBP. PlayGrand Casino also says they can close player accounts without notice and for any reason.
These clauses can raise some red flags, considering the numerous cases of non-payment and sudden account suspensions by online casinos. In fact, one of the online gambling myths doing rounds currently is that operators can suspend serial winners without any notice. But as long as you’re playing in a casino licensed and regulated by the UK Gambling Commission, then the coast is clear.
Conclusion
After reading this insightful review, we hope you won’t think twice about creating a PlayGrand Casino account. But note that the only way to know that a casino hits the mark is by signing up and playing the games yourself. Use the £300 welcome bonus to try out the games and see how fast the online casino pays out. Moreover, send the casino support a few basic questions to gauge their response. Remember, the ball will always be in your coat.
